The sale is not final yet.

We have a 7 day return policy during which time a buyer can return a purchase. The sale is not deemed to be final until this return period has passed.

Your item will therefore appear as sold typically for 1-2 weeks before you receive a payment notification by email from us.

Please note that our return policy is 7 days from date of delivery, not purchase. This means that any delay in delivery will result in a delay of payment notification.

For example, in the case of international orders, shipping and customs can delay delivery - and therefore your payment notification - by an additional 1-2 weeks.

If your item appears as sold and it's been less than a month, don't worry. Rest assured that we have automated systems tracking all outstanding payments and you will be notified at the earliest possible date.

If your item appears as sold and you think it's been more than a month, please drop us a note and we'll be happy to check for you!

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